// legal

Terms of Service

Last updated: 11 August 2026

1. Engagement & Services

Aphyx ("we", "our", "us") provides bespoke web architecture, UI/UX design, AI integration, and hosting services under a subscription or custom-project model. By engaging our services, you agree to these Terms.

2. Subscription Terms & 30-Day Pilot

• The 30-Day Pilot: Qualifying businesses receive a custom-built website upfront. If you are not completely satisfied at the end of the 30-day period, you may cancel with zero obligation.
• Billing: Subscriptions (Essential, Professional) are billed monthly in advance. Failure to remit payment after a 14-day grace period may result in a temporary suspension of hosting services.
• Cancelation: You can cancel your subscription at any time. Upon termination, custom code and IP handoffs are governed by Section 3.

3. Intellectual Property Ownership

You fully own your brand assets, content, and the final compiled website code. Aphyx retains ownership of our proprietary backend deployment architecture, proprietary AI-integration wrappers, and CMS mechanisms.

4. Client-Supplied Content & Materials

The websites we build are populated with material you supply — text, images, video, audio, logos, fonts, testimonials, product data, and any other file provided by you or by anyone acting on your behalf (staff, photographers, suppliers, or a previous agency). We publish that material as supplied. Responsibility for it remains with you.

• Your warranty. You confirm that you own, or hold a valid licence to use, every item of content you supply, and that you have obtained all necessary permissions and releases — including model and property releases, stock-image licences covering web use, font licences, and the consent of any individual identifiable in a photograph or testimonial.
• Accuracy & legality. You are responsible for the accuracy, currency, and legality of the material, including prices, claims, certifications, qualifications, and any statement regulated under Singapore law. We do not verify, fact-check, or audit the provenance of what you send us, and we are under no obligation to do so.
• No liability for supplied material. Aphyx accepts no responsibility or liability for any loss, claim, penalty, or damage arising from media, resources, or content supplied to us for use on your website — including claims of copyright or trademark infringement, defamation, breach of confidence, misleading or deceptive advertising, or breach of the Personal Data Protection Act 2012.
• Indemnity. You agree to indemnify Aphyx against any third-party claim, demand, or regulatory action arising from material you supplied, together with the reasonable legal costs of defending it.
• Personal data. Where supplied material contains personal data, you remain the organisation responsible for it under the Personal Data Protection Act 2012. We handle it only as needed to build and operate your website, and on your instructions.
• Removal. If we receive a credible complaint, or reasonably believe supplied material infringes a third party's rights or breaches the law, we may remove or disable access to it. We will tell you promptly and work with you on a replacement.
• Material we supply. Where Aphyx sources stock imagery, generates assets, or writes copy for your site, we hold the appropriate licence for it and this Section does not apply.

5. Use of AI Chat Agent (Aria)

The AI Chat agent is powered by Google Gemini. While we implement strict guardrails and prompt-engineering to keep the agent professional and focused on your brand, Aphyx is not liable for unintended or 'hallucinated' outputs generated by the foundational language model.

6. Fair Use & Maintenance

Monthly subscription plans include "Fair Use" maintenance updates (e.g., text swaps, minor image replacements, new blog posts). Complete structural redesigns or new feature builds requiring significant engineering hours will be quoted separately as custom projects.

7. Limitation of Liability

Our platform guarantees a 99.9% Uptime SLA. However, we are not directly liable for downtime originating from upstream infrastructure providers (Google Cloud, Cloudflare, Vercel).

8. Governing Law

These terms are governed by the laws of the Republic of Singapore. Any disputes shall be resolved in Singapore under the exclusive jurisdiction of its courts.

9. Promotional Offers

From time to time, Aphyx may offer time-limited promotions to qualifying customers as part of an enrolment or upgrade conversation. Where a promotion has been added to your account, the terms below apply.

• AI Autopilot — Six Months Complimentary. Customers enrolling in the Professional plan (or above) may, at Aphyx's discretion, receive the AI Autopilot module at the Starter tier (up to 200 conversations per calendar month) at no additional charge for the first six (6) calendar months from the enrolment date. The complimentary period is capped at 200 conversations per month; conversations in excess of the cap will be queued for response in the following month or, with your written approval, automatically uplifted to the AI Autopilot Growth tier billed at the prevailing list price.
• Auto-conversion at Month Seven. At the end of the six-month complimentary period, AI Autopilot will continue at the AI Autopilot Starter tier billed monthly at the prevailing list price (currently SGD 99 per month) unless cancelled. To cancel, you must provide written notice to billing@aphyx.live at least fourteen (14) days before the auto-conversion date.
• Eligibility & Forfeiture. The complimentary period is contingent on continuous active subscription to the underlying Professional or Accelerator plan. Downgrading to Essential, pausing the subscription, or cancelling during the complimentary period will end the offer immediately, with no pro-rata refund and no extension of the unused complimentary months.
• Non-transferable. Promotional offers are tied to the customer account on which they were activated and may not be transferred, gifted, or resold. Promotional offers may not be combined with other discounts or vouchers unless explicitly stated in writing by Aphyx.
• Withdrawal of Offer. Aphyx reserves the right to withdraw, modify, or vary any promotional offer prior to activation on a customer account. Once activated, the terms of the promotion as recorded in your customer record will be honoured for the stated duration.